Nikhil Gala is a Senior Product Designer and Systems Architect who specializes in navigating the "ambiguous and complex" to deliver multi-billion dollar impacts. With a rare blend of Software Engineering and Product Design training, Nikhil approaches digital products as interconnected ecosystems where technical feasibility meets deep user empathy.

His career is defined by the scale of the challenges he solves. At Teranet, he led the design for SureFund, modernizing Ontario’s real estate payout system to handle over $100 Billion in annual payments with an 80% reduction in processing time. At Sun Life Financial, he directed the UX transformation of enterprise-level applications using the "One Sun" approach, driving 25% revenue growth and establishing a global, tokenized design system that cut handoff times by 30%. Nikhil’s work also extends to the national scale, where he spearheaded the design of the Canadian Dental Care Plan - the largest social program in modern Canadian history - now serving 9 million people.

Beyond the interface, Nikhil is a champion of Design Operations and organizational growth. He has a proven ability to move companies from limited to structured UX maturity, fostering cultures of iterative research, mentorship, and rigorous accessibility standards (WCAG 2.1 AA/AAA). He believes that the most powerful designs are those that address the "entire iceberg" - from backend workflows to the final pixel - to create products that are as secure and scalable as they are intuitive. When he isn't architecting financial systems, Nikhil is a dedicated mentor and design strategist, helping teams align their creative output with long-term business and social goals.